At The Flying Duck we understand that sometimes you may want to return an item and as a result if you aren’t 100% satisfied with an item when you have received it, The Flying Duck will be happy to offer a full refund.

Goods can be returned for a full refund, including delivery charge, if they are faulty.

If the goods have been despatched as ordered, they can be returned for a refund, but only for the cost of the goods if they have incurred a delivery charge.

All returns must be organised within 14 days of receiving your order.

The card used for the purchase will be credited with the original purchase amount, less any delivery charge paid where appropriate.

Items must be unused, still have their original packaging and labelling, and be accompanied by a copy of the original delivery note.

Nothing in these conditions affects your statutory rights as a consumer.

Please email The Flying Duck to let us know which items you will be returning and post to:

The Flying Duck, 79 Gordon Road, Shoreham By Sea, West Sussex BN43 6WF

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